[ref. n53482020] Robert Half - IT Implementation Engineer

You will also be tasked with responding to voice and data service requests from our branches, providing exceptional support to meet their needs.

Key Responsibilities:

• Engineer and implement technologies, including Wireless, VOIP, Data Routing/Switching, Call Routing Technologies, Infrastructure, and Cabling Services.
• Manage 30-35+ projects of varying sizes and types, handling budgets up to $1 million.
• Assess and determine voice and data needs using drawings and work request documentation.
• Consult with branch resources to define needs and requirements in accordance with established standards.
• Utilize markup tool software to depict voice and data needs on drawings for vendor cabling infrastructure requirements.
• Order and facilitate the installation of POTS lines for alarm services where applicable.
• Analyze locations for new or existing voice/data services and place orders via vendor portals or processes.
• Determine hardware requirements, such as switches, routers, UPS, and access points, needed for various projects.
• Collaborate with vendors to establish project requirements based on scope of work and bill of materials.
• Coordinate the installation of required hardware by third-party vendors.
• Work closely with networking engineers to define hardware and wireless requirements.
• Provide essential information to third-party wireless designers to design wireless layouts when applicable.
• Request and provide IP addresses, bind data, and circuit information to activate network services.
• Approve quotes, request purchase orders, and approve invoices for work based on current standards.
• Ensure the completion of standardized tasks to coordinate, implement, install, and test all technical aspects of the enterprise voice and data network and infrastructure.
• Communicate conduit, data, and fiber requirements to contractors and infrastructure vendors.
• Test installations, identify any shortcomings, and follow up on issues to resolution.
• Ensure that infrastructure cabling, wiring closets (MDF/IDF), and hardware installations meet standards and are certified to local and national specifications.
• Maintain accurate documentation and tracking of work-order activities in enterprise tools, including ServiceNow, SharePoint, and Project.
• Validate completed work by cabling vendors to ensure the scope is complete.
• Coordinate with internal engineering, project management, support, and security teams, and manage third-party contractor activities to ensure location connectivity.
• Participate in team meetings and communicate any concerns to management.

Qualifications:

• 1-5 years of experience in IT implementation engineering.
• Strong organizational and coordination skills, with the ability to manage multiple projects simultaneously.
• Effective communication skills, both verbal and written.
• Experience developing and delivering presentations to various groups.
• Proficiency with computers, tablets, and mobile devices.
• 1-5 years of experience with Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, Visio, etc.).
• Knowledge of project/task management systems (e.g., ServiceNow, SharePoint, Project) preferred.
• Ability to interpret site surveys and drawings to identify project requirements.
• Familiarity with basic networking hardware necessary for building networks.
• Experience coordinating voice, data, and wireless technologies.
• Ability to work effectively with third-party vendors and carriers, such as AT& T, Verizon, etc.
• Proactive approach with minimal to no supervision.

Areas of Impact:

• Set day-to-day objectives and deliver job responsibilities that may vary outside typical norms or practices.
• Work independently and apply discretion within established operational boundaries and procedures.

Problem Solving:

• Analyze problems and issues that may not be immediately evident in existing work processes and systems.
• Make minor adjustments to work methods as needed, with support from norms, standard procedures, and team discussions.