Product Director, Financial Services
Overview:
▶ Who we are
Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.
As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 84,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.
But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.
At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.
Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.
▶ How we lead
At 7-Eleven we are guided by our Leadership Principles.- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do the Right Thing
- Be Accountable
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
▶ About This Opportunity
Responsibilities:
JOB SUMMARY:
The Product Director of Financial Services is accountable for leading the strategic direction of and advancing all aspects of existing and future Financial Services at 7-Eleven, with direct responsible of a team spanning Gift Cards, Lottery, Gaming, Money Orders, Kiosk Services and FinTech Services (with digital team as the lead).
KEY DUTIES AND RESPONSIBILITES:
- Drive Innovation, Continuous Improvement and Platform Development of Financial Services:Provide strategic thought leadership and tactical process optimization to harden infrastructure across the span of Financial Services. Set priorities and align team on best practices/SOPs for development, mitigating risks and clearing obstacles through communication and alignment with cross-functional stakeholders. Develop and refine strategy based on emerging trends and customer insights. Ensures development is executed with excellence and meets consumer, business, legal/regulatory and operational goals. Work cross functionally with the broader merchandising team to align strategies and priorities.
- Develop High Functioning Team.Hire, train, direct and coach Services team professionals through individual and team performance, career development and mentorship in addition to fostering a culture of people first and winning together. Optimize resources by challenging the status quo and exploring process improvements to enhance team effectiveness and efficiency. Set clear, achievable, and measurable stretch goals for the team.
- Understand and bring forward new Services that delight the Customer:Leverage internal/external expertise and resources to anticipate customer trends, and work closely with cross-functional partners in IT, Digital, Procurement, Accounting, and Legal to develop and socialize proof of concepts. Provide oversight of the category team to drive product development through key milestones.
- Support Field Operations: Engage proactively with Operations and Field Merchandising leadership to ensure alignment towards Services key strategies, tactics, and initiatives. Leverage category and vendor support to drive education and alignment towards initiatives to allow for high quality execution. Troubleshoot issues, and receive feedback from Field Ops to incorporate into continuous improvement and broaden strategic vision of plans. As 7-Eleven expands through M&A, identify opportunities to change and make more efficient use of space and equipment.
Qualifications:
EDUCATION AND EXPERIENCE:
EDUCATION: Bachelors/4 Yr DegreeYEARS OF RELEVANT WORK EXPERIENCE: 4+ years
YEARS OF MANAGEMENT EXPERIENCE: 4+ years
CERTIFICATIONS / LICENSES: NA
SPECIFIC KNOWLEDGE AND SKILLS:
- Fintech Industry knowledge and experience strongly preferred.
- Strong strategic, financial merchandise planning & analytical skills.
- Strong interpersonal, written, and verbal communication skills. People Management experience required.
- Experience managing cross-functional teams and driving collaboration across departments.
- Demonstrated progressive experience in roles requiring influence and negotiation with internal and external stakeholders
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Thorough working knowledge of MS Office to include: Word, Power Point, and Share Point.
- Progressive experience
- Competency with both standard and custom Business Intelligence systems, such as Power BI
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