Customer Service Representative (Remote)

Key Responsibilities:

Customer Interaction:

1. Respond to customer inquiries via phone, email, chat, or in-person.
2. Resolve customer complaints and issues in a fair and timely manner.
3. Provide accurate information about products or services.
4. Offer solutions and recommendations to meet customer needs.

Problem-Solving:

1. Troubleshoot and resolve product or service issues.
2. Escalate complex issues to senior team members or management.
3. Collaborate with internal teams to resolve customer concerns.

Communication:

1. Communicate clearly and effectively with customers.
2. Active listening to understand customer needs.
3. Provide regular updates on issue resolution.

Data Entry and Record-Keeping:

1. Accurately document customer interactions in CRM software.
2. Update customer records with new information.
3. Maintain accurate records of customer interactions.

Quality and Performance:

1. Meet or exceed customer satisfaction targets.
2. Achieve productivity and efficiency standards.
3. Participate in quality assurance and improvement initiatives.