Collections Specialist

We are offering an exciting opportunity a Collections Specialist based in Smithfield, Rhode Island. As a Collections Specialist, you will be a key player in maintaining customer accounts, handling customer inquiries, and ensuring the accuracy of customer credit records.

Responsibilities:

• Effectively handling customer inquiries and resolving any disputes through cross-functional collaboration
• Maintaining the confidentiality and accuracy of customer credit records
• Encouraging on-time payments from customers by monitoring due dates and sending reminders
• Contacting clients to recover outstanding debt and collect missed payments
• Keeping track of account status records and updating notes regarding customer communications
• Analyzing historical billing and payment data for proactive customer outreach
• Processing customer payments and refunds promptly and accurately
• Adhering to all laws, regulations, and company policies related to collections
• Reporting on aged balances, collection activities, and progress made in the portfolio
• Negotiating payment plans with customers to facilitate debt recovery.
• Proficiency in Accounting Software Systems is required for efficient management of financial data.
• Familiarity with Accurint is essential for effective skip tracing and debt collection.
• CRM knowledge is necessary for managing customer relationships and maintaining customer databases.
• Expertise in Accounts Receivable (AR) is vital for managing outstanding balances and ensuring timely payments.
• Ability to answer inbound calls professionally, addressing customer queries and concerns.
• Experience with billing functions, including preparing invoices, sending payment reminders, and reconciling accounts.
• Understanding of collection processes, including negotiating payment plans and resolving delinquencies.