Mobile Device Support Analyst - Richmond
Robert Half Richmond
We are in search of a Mobile Device Support Analyst to join our team in the Financial Services industry, located in Richmond, Virginia. In this role, you will be instrumental in assisting the transition from corporate mobile devices to personal device use.
This role offers a long term contract employment opportunity.
Responsibilities:
- Manage and execute a thorough transition plan, moving from corporate mobile devices to personal device use.
- Provide mid-level support to deploy Microsoft Intune on Android and Apple devices.
- Explain and demonstrate how to set up, troubleshoot, and access various applications and websites previously accessed via corporate devices.
- Coordinate with the project coordinator to arrange engagements and meetings regarding device setup and troubleshooting.
- Provide consistent and accessible remote support to assist the company's remote workforce with their transition.
- Maintain a reliable record of device issues and compile regular progress reports for the project coordinator.
- Provide top-quality IT support to a significant workforce, ensuring a smooth transition for all employees.
- Utilize skills such as Android Development, Android SDK, Android Studio, Atlassian Jira, Backend Development, AB Testing, Agile Scrum, API Development, Apple Devices, CSS, Windows Intune, and Intune. • Proficiency in Android Development, Android SDK, and Android Studio
- Experience with Atlassian Jira is necessary
- Must have a strong background in Backend Development
- Familiarity with AB Testing and Agile Scrum methodologies
- Experience in API Development is required
- Proficiency in handling Apple Devices
- Knowledge of CSS is necessary
- Experience with Windows Intune and Intune is required
- Must have a background in financial services industry
- Ability to troubleshoot issues, provide solutions, and ensure mobile device functionality
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Must have a keen attention to detail and ability to manage multiple tasks simultaneously
- Knowledge of the latest trends in mobile technology and applications
- Ability to provide training and support to users on mobile devices and applications
- Bachelor's degree in computer science, information technology, or a related field is preferred.
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