Patient Access Representative

Overview:

OMRF follows an innovative cross-disciplinary approach to medical research and ranks among the nation’s leaders in patents per scientist.

Successful candidates will demonstrate commitment to these values.

Benefits

Relocation assistance available for those located 50 miles outside of Oklahoma City metro and out of state. Learn more about our benefits here.

OMRF is an Equal Opportunity/Affirmative Action/Veterans Employer. All qualified applicants will receive consideration for employment without regard to gender, sexual orientation, gender identity, race, color, national origin, age, religion, disability, veteran status, or any other legally protected characteristic.

Responsibilities:

The Multiple Sclerosis Center of Excellence is seeking a Patient Access Representative. Responsiblities included within the role:

• Open and close the clinic.
• Answer and correctly route all incoming calls and respond appropriately to inquiries and requests for information.
• Greet patients and other individuals with clinic business. Direct patients and/or visitors to various clinic areas. Assure cleanliness and organization of waiting room.
• Enter patient information on all new patients as well as periodic updating of established patient accounts regarding address, charges incurred, insurance, etc.
• Maintain patient charts and medical records. Ensure completion of and obtain signatures on all necessary forms and documents required by clinic and by law. Photocopy medical records and send out when authorized.
• Consistently obtain and copy/scan insurance cards and drivers licenses.
• Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Contact insurance companies for pre-authorizations and pre-certifications as required prior to patient receiving services.
• Review insurance verification and advise patient of third party benefits. Explain third party and self-pay portion of bills to patients and/or guarantor.
• Collect copayment. Communicate in a professional manner to patients regarding all outstanding balances. Evaluate financial status of patient’s accounts, initiate and make payment arrangements, and maintain a continuous follow up process on all accounts to minimize loss in revenue.
• Log cash collected, generate receipts, and maintain balanced cash at all times.
• Gather and route billing information appropriately and manage billing work queues and inquiries.
• Maintain clinic schedule including setting patient appointments, confirming appointments with reminder calls, and amending provider schedules according to availability.
• Prepare and send general correspondence and patient letters as directed by providers and/or clinic manager.
• Receive and distribute mail.
• Schedule referrals as directed by the providers to other physicians and/or ancillary services.
• Monitor office supplies in work area to ensure adequate inventory level and advise supervisor of malfunctioning office equipment.
• Perform other related duties as directed that correspond to the overall function of this position.

Minimum Qualifications:

High school diploma or GED, or equivalent experience.

Must demonstrate good written and verbal communication and customer service skills, computer skills, high attention to detail, dependability, and willingness to learn. The ability to prioritize, meet deadlines, work independently, and demonstrate professionalism with diverse personalities and cultures are essential.

Preferred Qualifications:

Two years or more of previous office experience in a physician's office or other health care setting preferred.

Proficiency in EMR scheduling and registration, particularly EPIC, preferred.

Work Hours:

Typically, Monday through Friday from 8:00AM to 5:00PM, however, hours may vary slightly depending on workload and patient/participant scheduling.