Customer Service

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Resolve customer issues or concerns in a courteous and efficient manner
• Maintain customer records and update account information as needed
• Process orders, returns, and exchanges in a fast and accurate manner
• Handle customer complaints and escalate issues to supervisors when necessary
• Collaborate with other departments to ensure customer satisfaction
• Track and report on customer feedback and service issues

Qualifications:

• High school diploma or equivalent (Associate's degree preferred)
• Previous experience in customer service or related fields is a plus
• Excellent communication skills (both written and verbal)
• Strong problem-solving skills and the ability to think on your feet
• Ability to work in a fast-paced environment while maintaining attention to detail
• Proficiency with customer service software, CRM systems, and Microsoft Office
• Strong interpersonal skills and the ability to build positive relationships with customers
• Ability to work independently and as part of a team
• A friendly and positive attitude