Customer Service Agent - Airlines- Part Time

apartmentAdvanced Air placePhoenix calendar_month2/23/25

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6916501
**Advanced Air**/
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**TITLE** Customer Service Agent - Airlines- Part Time/
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**DESCRIPTION**

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Location3400 E Sky Harbor Blvd, Phoenix, AZ, 85034, United States
Base Pay/$16.00 / Hour
Employee TypePart Time

Description

**Who we are:**

Advanced Air, LLC is an innovative, service-oriented aviation company
headquartered in Hawthorne, California. We were founded in 2005 by our
President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air
Carrier focused on superlative aircraft management and on demand

charter.

Today, Advanced Air has 20 aircraft, operated in both scheduled and
on-demand service, and a diversified portfolio of flying services in
turboprop aircraft, business jets and regional passenger jets. Serving
more than 12 communities in the southwestern United States, Advanced Air
has a deep commitment to operational excellence and metered, sustainable

growth.

Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for

the long run and take a disciplined, thoughtful approach to growth

opportunities.

**About the Role and about You:**

The Customer Service Agent position will be based in Phoenix, AZ. The

incumbent of this role is responsible for providing excellent customer

service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and problem resolution for all

Advanced Air (AA) passengers and potential passengers/guests.

We take pride in providing exceptional customer service that goes above

and beyond the ordinary in hospitality and transportation services.

You are highly motivated, organized, attentive to detail, communicate

well, and focused on customer experience.

**What you will do:**

Greet and provide outstanding service to all AA customers and guests in

a friendly, courteous and professional manner

Answer calls to provide information, resolve problems or complaints, and

assist as needed

Handle all aspects of reservations, ticketing, check-in, seat

assignment, passenger boarding, and baggage service

May handle cash, checks, credit cards, and travel vouchers as forms of

payments for tickets

Communicate with customers when a flight has been delayed or canceled

and work to re-accommodate them according to company policy

Provide current and accurate fare, schedule, gate, flight arrival and
departure information, as well as answer general inquiries both

in-person and over the telephone

Provide check-in assistance, ticketing changes, re-booking of

itineraries and special service requests for passengers

Board/deplane flights and escort passengers to and from aircraft in a
timely and efficient manning; Ground servicing equipment duties as

needed

Oversee passenger unloading of firearms in accordance with training, policy, and TS/

PI263779177

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Advanced Air is an Equal Opportunity Employer and does not discriminate
against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender
identity), national origin, age, physical or mental disability, genetic
information, veteran status, uniformed service member status, or any

other status protected by law.

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