Customer Service - Production Processing

Overview:

Champion Window Manufacturing - Customer Service/Production Processor

Must be familiar with types of windows and service issues.

Pay Rate: $18.00 - $22.00 per hour

Responsibilities:

• Enter service orders and check for accuracy.
• Provide the highest level of service to customers' questions regarding materials, services, etc.
• Update customers on the status of jobs.
• Develop strong working relationships and collaborate/work with other functional areas of the business to meet customer requirements.
• Upload all shipping manifests for affiliate customers.
• Maintain production schedule, adding all batches daily and checking for completion.
• Update backlog and production reports.
• Assist in tracking and receiving custom items as needed.
• Print all labels and paperwork required for daily production.
• Backup scheduler and other customer service areas as needed.
• Other duties as needed.

Qualifications:

• 1-2 years of experience in customer experience.
• Related industry experience in customer service.
• Experience in analysis/reporting.
• Proficiency with advanced features of Microsoft Office software products (Word, Excel).

• Excellent customer service, both written and verbal.
• Excellent typing and grammar skills.
• Process-focused - structure and consistency is key.
• Great attention to detail and strong organization/time management skills.
• The ability to successfully work as part of a team and autonomously.

Physical Requirements:

• Prolonged periods are sitting and working on a computer, while other days will be walking around the manufacturing plant.
• Most days, frequently changing from sitting and standing throughout the day.
• Must be able to lift 20 pounds at a time.

Champion Windows is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

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Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.