Break Fix It Technician
V R Della Infotech Inc Detroit
Duties:
Required Certification & Licensure:
Hours Per Week: 40.00
Department: 101560 : Client Services (EUD) Corporate Offices
- Job Summary:
- The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team.
- Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
- Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
- Documents and refers complex, unusual problems to other support teams.
- Required Skills & Experience:
- 1+ years of experience as a Field Technician, Break Fix Technician, etc.
- Experience working within a Windows 10 environment.
- Ability to troubleshoot and resolve hardware and software failures.
- Eager to learn & work within a team environment.
- Customer service experience.
- ServiceNow ITSM tool usage.
- N/A
- Required Education:
- HS Diploma or equivalent.
Required Certification & Licensure:
- N/A Preferred Certification & Licensure:
- Information Technology / Support industry certifications.
Schedule Notes: Candidate will mainly work at Detroit Henry Ford Hospital location. There will be occasions where worker will have to float to other Henry Ford locations. Schedule: Monday - Friday 8am - 430pm
Hours Per Day: 8.00Hours Per Week: 40.00
Department: 101560 : Client Services (EUD) Corporate Offices
Job Category: HFH-Non-Clinical-IT
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