Break Fix It Technician

apartmentV R Della Infotech Inc placeDetroit calendar_month 
Duties:
  • Job Summary:
  • The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team.
-Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
  • Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
-The IT Technician performs semi-complex work within technical or paraprofessional area.
  • Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
  • Documents and refers complex, unusual problems to other support teams.
Skills:
  • Required Skills & Experience:
  • 1+ years of experience as a Field Technician, Break Fix Technician, etc.
-One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT Support responsibilities required.
  • Experience working within a Windows 10 environment.
  • Ability to troubleshoot and resolve hardware and software failures.
  • Eager to learn & work within a team environment.
  • Customer service experience.
  • ServiceNow ITSM tool usage.
Preferred Skills & Experience:
  • N/A
Education:
  • Required Education:
  • HS Diploma or equivalent.
Preferred Education: -Associates or Bachelors degree or 1-2 years of vocational technical training.
Required Certification & Licensure:
  • N/A Preferred Certification & Licensure:
  • Information Technology / Support industry certifications.

Schedule Notes: Candidate will mainly work at Detroit Henry Ford Hospital location. There will be occasions where worker will have to float to other Henry Ford locations. Schedule: Monday - Friday 8am - 430pm

Hours Per Day: 8.00
Hours Per Week: 40.00
Department: 101560 : Client Services (EUD) Corporate Offices

Job Category: HFH-Non-Clinical-IT

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