Patient Service Coordinator

Primary duties include scheduling appointments, managing patient communication, patient education, and facilitating the delivery of healthcare services in a cost-effective manner.

Responsibilities:

• Manage patient scheduling for consultations, examinations, procedures, and follow-ups.
• Facilitate patient intake: gather patient information, verify insurance, and process patient paperwork.
• Coordinate with doctors, nurses, and other healthcare professionals to ensure quality patient care.
• Resolve patient issues, concerns, or complaints while maintaining high satisfaction levels.
• Monitor patient care progress; ensure tests are completed and results are communicated to patients promptly.
• Maintain a strong and open line of communication between patients, families, and the healthcare team.
• Provide education to patients and families regarding treatment options and medical procedures.
• Ensure all patient data are kept confidential and in compliance with healthcare regulations.
• Assist with the coordination of medical supplies needed for patient care.
• High School diploma; a degree in healthcare administration or a related field is preferred.
• Proven experience as a patient service coordinator or similar role in a healthcare setting.
• Familiarity with healthcare practices, medical terminology and billing procedures.
• Outstanding organizational and multi-tasking skills.
• Excellent communication and interpersonal skills, with a patient-centric focus.
• Proficiency in MS Office, Electronic Medical Record (EMR) systems, and healthcare software.
• Ability to handle confidential information with discretion and professionalism.