Technical Support & Repair Manager

will oversee the technical support and repair operations, leading a team of skilled technicians to resolve customer inquiries and issues promptly and efficiently.

• 140K annually with medical, dental, 401K, ESOP and bonus.

-Assist in the coordination of technical responses (help desk) to customers globally.-Establish and implement strategy for in-region customer support and product repair.-Ensure effective customer service procedures, policies, and standards are in place.-Supports sales staff with technical aspects of applications, including written communications.-Establish processes to collect, evaluate, and disseminate value added information which is used to improve the quality of products and services.-Track team responses, support quality and customer satisfaction and take action in response to gaps.-Oversee the development of a knowledge base that supports the cataloging and transfer of technical knowledge to the organization.

Includes defining scope of work, quoting, coordinating logistics and resources, and conducting post-action follow up and closure- Supervise, coach, mentor, and motivate department employees.-Foster a culture of excellence and continuous learning, attracting and nurturing top talent within the organization.-Review all operations within the department continuously to ensure safe, effective, and efficient operations by all employees.-Review the performance and evaluation of employees.-Collaborate with HR and other department managers to resolve employee issues, complaints, hiring, evaluations, promotions, disciplinary actions, and terminations.-Develop and report departmental performance metrics.-Conduct team meetings and act as the conduit for company communications to all department employees.