Customer Service Manager- Remote USA based only

The Customer Service Manager will collaborate with various departments to ensure seamless service delivery and will play a key role in driving continuous improvement initiatives within the organization.

• Oversee daily operations of the customer service department, ensuring timely and effective responses to customer inquiries.
• Develop and implement customer service standards and policies that align with the company’s mission and objectives.
• Lead, mentor, and motivate the customer service team, providing guidance and support to enhance performance and professional development.
• Monitor customer interactions and feedback to identify trends, areas for improvement, and develop action plans accordingly.
• Collaborate with cross-functional teams to resolve complex issues and improve processes, ensuring a seamless customer experience.
• Analyze customer service metrics and prepare reports for management, identifying successes and areas needing attention.
• Create and deliver training programs to ensure staff are equipped with the knowledge and skills needed to provide exceptional service.

• Bachelor's degree in Business Administration, Communications, or a related field; equivalent experience may be considered.
• Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
• Strong leadership skills with the ability to inspire and develop a team.
• Excellent communication and interpersonal skills to foster positive relationships with customers and team members.
• Proficient in customer relationship management (CRM) systems and Microsoft Office Suite.
• Exceptional problem-solving abilities with a focus on delivering results.
• Experience in the health insurance industry is a plus but not required.