Training and Field Support Specialist (Active Top Secret Clearance Required)

Company Overview:

Work Where it Matters

Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Description:

Candidate's expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce. To join our team of outstanding professionals, apply today!

Responsibilities:

• Creates comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
• Acquires a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.
• Offers frontline field support, encompasses ad hoc training, troubleshoots, and critical incident assistance.
• Undertakes travel to deliver training sessions, adapting to diverse locations as needed.
• Collaborates with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.

Qualifications:

• Active Top Secret clearance with SCI eligibility required.
• Experience in a technical support position or training in a Windows-based IT environment (3 years of experience is preferred). Full-time internships may count for this experience.
• Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis and production.
• Excellent oral and written communication skills and outstanding customer service.
• Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.
• Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
• Experience with Intelligence Community operations, platforms, functions, and terminology (2 years of experience preferred).
• Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year of experience preferred).
• Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).
• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).
• Must be comfortable and available for 25% travel.

Desired Qualifications:

• A formal education in an IT subject, training or education-related field.
• Knowledge and experience in Intelligence Analytical tools to include experience in using the Analyst's Notebook, Palantir, and TAC/FADE.
• Experience in delivering training in a classroom and virtual environment.
• Experience developing and updating curriculum and lesson plans.
• Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction.

Job ID: 2024-14006

Work Type: On-Site