Patient Care Coordinator

The role demands excellent communication skills and a compassionate approach towards patients, especially the elderly.

• Handle inbound calls from new and existing patients, addressing their inquiries promptly and effectively.
• Schedule, manage, and update patient appointments efficiently.
• Provide information and education to patients about our medical device products.
• Conduct outbound follow-up calls to patients for reordering of supplies and scheduling future appointments.
• Verify and ensure adherence to HIPPA regulations and guidelines in handling patient information.
• Collect, validate, and submit insurance documents to the internal portal for insurance verification.
• Maintain precise and up-to-date patient records by filing paperwork accurately and promptly.
• Display a high degree of empathy and understanding when communicating with patients.
• Coordinate schedules and maintain calendars efficiently.
• Handle data entry tasks and manage electronic medical records effectively.

• Proficiency in answering inbound calls, with excellent customer service skills
• Experience with authorizations in a healthcare setting
• Ability to create and interpret charts and graphs
• Strong data entry skills with attention to detail and accuracy
• Experience with Electronic Medical Record systems
• Ability to handle a high volume of outbound calls
• Experience with handling cash and credit card payments
• Proven ability to coordinate schedules and maintain calendars
• Excellent communication and interpersonal skills
• High level of organization and multitasking abilities
• Familiarity with medical terminology and healthcare regulations
• Ability to maintain patient confidentiality at all times
• Proficiency in using Microsoft Office Suite and other relevant software
• Ability to work in a fast-paced environment and adapt to changes quickly.