Help Desk Analyst Onsite
GSK Solutions Trenton
Job Title: Help Desk Analyst (Onsite)
Location: Trenton, NJ
Duration: 12 Months
Pay Rate: $30/hr on C2C / 1099 (OR) $28/hr on W2
Note: This is support of customers using CRM, not support the installation or execution of the application.
Job Description:
Required /Desired
Amount
of Experience
Help Desk
Required
4
Years
Windows 10/11
Required
4
Years
Word, Excel
Required
4
Years
Basic Network troubleshooting
Required
3
Years
CRM Dynamics 365
Highly desired
1
Years
SharePoint Online
Nice to have
1
Recruiter Name: Ananya at gsksolutions dot com
Contact Number: Eight three two-Nine nine zero-Two four two seven
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations.
Location: Trenton, NJ
Duration: 12 Months
Pay Rate: $30/hr on C2C / 1099 (OR) $28/hr on W2
Note: This is support of customers using CRM, not support the installation or execution of the application.
Job Description:
We are seeking a motivated and detail-oriented contractor to provide application support to our users. Training will be given to provide CRM Dynamics 365 User Assistance..The ideal candidate will have help desk experience and a strong background inCRM Dynamics 365, assisting users with their daily operations while providingexceptional customer service.
Key Responsibilities:
- Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations.
- Assist customers with portal renewal registrations, ensuring a smooth and efficient process.
- Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships.
- Collaborate with team members to share knowledge and strategies for resolving user issues.
- Document user interactions and resolutions, contributing to a comprehensive knowledge base.
- Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency.
- Conduct basic training sessions for users on CRM functionalities and best practices.
- Demonstrate independence in problem-solving while being a supportive team player.
- Resolving help desk tickets for various computer and user-related issues.
Qualifications:
- Proven help desk experience, preferably in a CRM environment.
- Familiarity with CRM Dynamics 365 and its functionalities.
- Strong troubleshooting skills and the ability to analyze and resolve user issues effectively.
- Excellent communication skills, both verbal and written.
- Detail-oriented with a focus on accuracy and quality in all tasks.
- Ability to multitask and prioritize effectively in a dynamic environment.
- A friendly, responsible attitude and a commitment to providing outstanding user support.
- Background in Windows 11, including system navigation and troubleshooting.
- Experience in network troubleshooting and resolving connectivity issues.
Required/Desired Skills
SkillRequired /Desired
Amount
of Experience
Help Desk
Required
4
Years
Windows 10/11
Required
4
Years
Word, Excel
Required
4
Years
Basic Network troubleshooting
Required
3
Years
CRM Dynamics 365
Highly desired
1
Years
SharePoint Online
Nice to have
1
Years
Recruiter Details:Recruiter Name: Ananya at gsksolutions dot com
Contact Number: Eight three two-Nine nine zero-Two four two seven
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations.
We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
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