Patient Care Coordinator

This role involves ensuring patients are fully prepared for their visits and maintaining provider schedule accuracy.

Responsibilities:

• Ensure patient-provider interactions are successful by preparing patients for their visits.
• Manage provider schedules meticulously, matching patient needs to appointments across continuum.
• Strictly adhere to multidisciplinary standardized scheduling protocols for providers and supporting care teams.
• Maintain expertise in provider care team procedural and ancillary schedules, aligning patient needs with services offered.
• Interpret multidisciplinary protocols for complex scheduling in multiple modalities.
• Utilize virtual patient support services effectively for pre-visit requirements, prior authorizations, insurance/billing, etc.
• Conduct outbound communication for scheduling follow-up appointments or closing care gaps.
• Ensure revenue cycle integrity by updating/verifying all needs related to revisit questionnaires, labs, ancillary testing, contact info, demographic info, insurance information, and MyChart and video visit capabilities.
• Connect patients to other services as needed/anticipated (social, financial, billing, clinical, etc).
• Take concise phone messages and route to appropriate staff or provider when immediate resolution cannot be completed.
• Work effectively with scheduling reports, registries, and work queues in EMR and payer generated reports to meet system needs.
• Provide patients with accurate information about any questions or concerns they might have in regards to their healthcare experience.
• Proficiency in Customer Service, acting as the primary point of contact for patients and providing exceptional assistance
• Excellent Communication and Communication Skills, both written and verbal, for effective interaction with patients, healthcare professionals, and office staff
• Familiarity with general Office Functions, including filing, data entry, and reception duties
• Experience in Training staff members and ensuring adherence to office policies and procedures
• Knowledge of Healthcare Policies and the ability to implement them in daily operations
• Ability to Schedule Appointments efficiently, managing patient flow and reducing waiting times
• Commitment to Quality and Scheduling, ensuring all tasks are completed accurately and in a timely manner
• Understanding of Insurance procedures, including processing claims and Insurance Verifications
• Competence in using About Time software for efficient time management
• Proficient Internet user for research and communication purposes
• Experience in Billing processes, including the preparation, submission, and follow-up of patient bills
• Ability to Perform Ad Hoc Financial tasks, such as budget management and financial reporting
• Familiarity with Clinical Trial Operations, including patient recruitment and data collection
• Experience in Video conferencing and other digital communication tools
• Proficiency in Microsoft Office Suites, including Word, Excel, and PowerPoint
• Familiarity with HealthCare.gov policies and procedures
• Ability to coordinate with Appropriate Personnel to ensure smooth office operations
• Knowledge of Health Care industry trends and a commitment to continuous learning
• Ability to drive Innovation and implement new processes for improved patient care
• Understanding of Offshore medical practices and international healthcare standards
• Knowledge of Medical Terminology and the ability to use it in communication with healthcare professionals
• Experience in a Medical Office setting, with a focus on patient care coordination