Store Manager

The Store Manager will be expected to model effective sales techniques and manage the customer experience on the salesfloor.

Responsibilities:

• Achieve and exceed productivity and sales plan expectations.
• Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage.
• Set an example of exceptional customer service by leading sales efforts on the selling floor.
• Drive organic traffic to the store through the use of store specific community outreach events, marketing and building relationships. • Teach and monitor each associate on store operations and policies & procedures.
• Recruit, train, motivate and retain quality sales associates and management.
• Set goals and manage to expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business. • Ensure the business is open for all posted operating hours.
• Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required.
• Maintain a high level of visual merchandising and housekeeping standards.
• Perform daily paperwork reconciliation and other operational tasks.
• Ensure the schedule is complete and posted by Wednesday every week.
• Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.
• Implement company policies and procedures.

Requirements

Qualifications/Experience:

• Minimum one year experience in retail management, knowledge of local market and clientele a plus
• Multi-Lingual a plus
• Full understanding of specialty retail, including business development, visual merchandising and store operations
• A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels
• A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities. • A trainer able to teach skills in customer service, selling, and operations
• Experience or aptitude in driving traffic to the business through social media and participating in marketing/community events is highly desirable.

• Comprehensive Medical, Vision, and Dental coverage.
• Generous Paid Time Off (PTO) for personal and vacation days.
• Sick Day allowance for unforeseen health needs.
• Attractive Discounts on products.
• Employee Assistance Programs to promote a healthy work-life balance.
• Monthly Bonus incentives to recognize and reward outstanding performance.
• Enjoy two weekends off each month for enhanced work-life balance.
• Access to 401(K) retirement plans, Flexible Spending Accounts (FSA), and Pre-Tax commuter benefits.

Physical Requirements Capable of standing for the entire duration of a shift. Ability to lift up to 40 lbs. Proficient in climbing ladders and working with hands positioned overhead.