Customer Service Representative Tier II - Robert Half

We are offering a long-term contract employment opportunity for a Customer Service Representative Tier II in Arlington, Virginia. The role involves handling customer inquiries in a call center environment, processing customer applications, and maintaining accurate customer records within the industry.

Responsibilities:

• Efficiently process customer credit applications and maintain accurate records.
• Address customer inquiries, providing accurate responses and solutions.
• Manage customer accounts and take appropriate action based on account status.
• Handle both inbound and outbound phone calls, ensuring to provide excellent customer service.
• Assist in administrative and clerical tasks including mailing, scanning, faxing, and data entry.
• Exhibit intermediate level of computer efficiency, with skills in Adobe and Docusign.
• Demonstrate effective problem-solving and decision-making skills.
• Ensure compliance with applicable legal requirements, standards, and policy and procedures.
• Participate in professional development and training activities.
• Provide support in accounts receivable efforts by auditing service authorizations for accuracy.
• Coordinate and manage daily intake and referral processes to ensure positive business growth and development. • Proven experience in a customer service role, preferably in a tier II capacity.
• Proficiency in dealing with inbound calls in a busy call center environment.
• Familiarity with basic medical terminology, an asset for effective communication with clients.
• Knowledge of health insurance products and the ability to explain them to customers.
• Ability to handle confidential documents with utmost discretion and in compliance with data privacy regulations.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• High level of patience and empathy when dealing with customers.
• Ability to work collaboratively in a team environment.
• Commitment to continuous learning and professional development.
• Proficiency in using CRM software and other relevant computer applications.
• Availability to work in shifts as required.