Universal Branch Manager
Overview:
When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly, a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us.Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.
Responsibilities:
The purpose of the Universal Branch Manager is to foster an environment that delivers an exceptional experience for both members and associates. This role determines the success of the branch by identifying and hiring top talent; developing each member of the branch team; setting a clear direction for the branch; directing all aspects of branch operations including deposit growth, loans & service ratio, creating great partnerships within Members 1st and the community - all while maintaining a focus on our members.A significant degree of creativity, data analysis and problem-solving are required to effectively provide solutions to member issues.
With moderate budgetary impact, this role provides superior service, drives branch growth and service as well as associate staffing & development plans, ensures compliance and credit union standard and executes lobby engagement. This position has very limited supervision of work and communicates, collaborates and influences members, prospective members and credit union personnel to deliver unparalleled experiences.This role also engages in the community to understand the unique qualities of the market in order to build strategic partnerships and relationships and is required to demonstrate a consultative sales approach that fosters the culture within the branch.
The Universal Branch Manager works to develop and coach staff, ensures regulatory and policy branch compliance, and also influences, educates and connects branch associates, partners and members to technology. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.
SKILLS:- Decision making requires analytical ability, judgment and ingenuity
- A significant level of trust and diplomacy is required in addition to normal courtesy and tact
- Measured experience in sales activities and sales results
- Advanced experience in developing and implementing sales-related tactical plans and executing on sales efforts, behaviors and results
- Excellent communication and interpersonal skills
- Advanced consulting ability
- Strong financial, problem solving and analytical skills
- Advanced organizational and time management skills
- Strong ability to coach and develop individuals
- Ability to demonstrate empathy
- Familiarity with PCs and applicable software
- Spanish bilingual abilities preferred based on location
- Effective knowledge
- Accountability and self-management
- Teamwork and leadership
- Communication
- Innovation and problem-solving
- Ability to communicate effectively in English, both orally and in writing
- Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch
- Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
- Sufficient manual skill for operation of PC keyboard and other standard office equipment.
- Ability to stand or sit for extended time periods
- Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage
- Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
Qualifications:
- 8 years of related experience in retail financial services or equivalent work experience with 2 years of management experience
About Us:
At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.
Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Company Perks: Quick Reference- Competitive compensation with career growth opportunities, job security, annual increases and bonus potential
- Nationally recognized 401K with up to 10% company match that helps you prepare for your future
- A multitude of benefits and incentives to stay mentally and physically healthy
- Associate Tuition Assistance – WE may help cover the cost for your continuing education courses or degree
- Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
- 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
- WE commit to providing a healthy work/life balance – to support all the other parts of life that are important to you
- WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
- With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
- Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
- WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
- Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)
- Women in Leadership
- Diversity, Inclusion and Belonging
- Care Connections
- PEER (Peer Experience, Engagement and Recognition)
- Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere
Join a company that grows with you – personally and professionally
Education Level: General and business knowledge equivalent to a two-year degree