IT Service Management Analyst - ISMAUB
NavitsPartners Medford
IT Service Management Analyst
General Summary & Scope- Resolve ITSM support issues and ensure user satisfaction.
- Provide proactive recommendations to maximize system usability.
- Implement process improvements across ITSM functions.
- Maintain system documentation, logs, and work instructions.
- Create custom solutions and dashboards to analyze reporting data regarding service level commitments.
- Collaborate with stakeholders to leverage system metrics and identify opportunities for automation and process improvement.
- Manage SLAs, OLAs, KPIs, and performance metrics for ITSM processes.
- Analyze, design, maintain, and promote service management processes, ensuring compliance with ITIL best practices.
- Write or revise program documentation and assist in training Associates.
- Develop reports related to IT KPIs and collaborate with cross-functional teams to gather insights.
Framingham, 19 mi from Medford (MA)
management and data recovery.
• Understanding of IT service management principles (ITIL framework is a plus).
• Ability to troubleshoot hardware and software issues, perform system upgrades, and ensure robust security measures.
• Excellent documentation...
Bedford (MA), 10 mi from Medford (MA)
and Reconnaissance (AF ISR) Cloud Capability Portfolio. This includes governance, strategic planning, enterprise architecture, capability portfolio management, solution analysis, implementation planning, performance and risk management, IT service management, systems...
AFC Urgent CareBraintree (MA), 15 mi from Medford (MA)
AFC Urgent Care:
Our Mission:
Our mission is to provide the best healthcare possible in a kind and caring environment, in an economical manner, while respecting the rights of all of our patients, at times and locations convenient to the...