Service Desk Temp
Robert Half Auburn
We are in search of a Service Desk contract to become a part of our team in Auburn, Massachusetts. This role involves acting as a focal point for addressing technical support issues from our internal business partners. You will be tasked with responding to these issues by gathering all necessary information to either resolve the issue during the initial contact or forward it to the correct support team for resolution.
Responsibilities:- Act as the primary point of contact for technical support issues from internal business partners
- Gather all the necessary information to effectively respond to issues
- Resolve issues during the initial contact when possible
- Forward complex issues to the correct support team for resolution
- Assist the business with Deskside and Phone Support for IT incidents and requests
- Leverage skills in Technical Support and Workstation Support to troubleshoot and resolve issues
- Use your Phone Presence skills to effectively communicate with business partners
- Provide Call Center Customer Service, ensuring a high level of customer satisfaction
- Provide Deskside Support to business partners, resolving their technical issues in a timely manner
- Collaborate with Business Partners to understand their technical needs and provide appropriate support. • Proficiency in providing technical support to users in a detail oriented and courteous manner
- Experience in workstation support, ensuring smooth operation and minimal downtime
- Exceptional phone presence, with the ability to effectively communicate complex technical information to non-technical users
- Prior experience in a call center or customer service role, with a strong focus on providing high-quality service
- Ability to provide deskside support, including troubleshooting and resolving hardware and software issues
- Experience in liaising with business partners to understand their technical needs and provide appropriate solutions
- Familiarity with service desk operations and best practices, with a focus on ensuring efficient and effective support services.
Robert HalfLacey (WA), 33 mi from Auburn (WA)
Robert Half is searching for a Service Desk Administrator – Tier 1 to support a local credit union based in the Pacific Northwest. This candidate will be required to evaluate, prioritize, troubleshoot, route, and answer support requests from end...
Bothell, 29 mi from Auburn (WA)
Pacific. For more information, please visit www.verathon.com.
Overview:
Verathon® is looking for a Service Desk Technician III to become the newest member of the Information Technology (IT) Team located in Bothell, WA.
The Service Desk Technician III...
Joint Base Lewis Mcchord, 16 mi from Auburn (WA)
every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk...