Program Associate

Robert Half's client in Walnut Creek, CA is in need of a contract to permanent Program Associate. This role is 100% onsite.

The focus will be on providing support to all stake holders throughout the year.

Responsibilities:

• Knowledgeable on all company Programs Policies and Procedures
• Provide support to teachers, parents and students
• Provide customer support over the phone and in Zendesk
• Assist with phones during heavy volumes
• Provide back up to Administrative Assistant with materials sales
• Create technical documents and support tools
• Assist with certificate organization and distribution
• Assist with the facilitation of in person and online Certificate of Merit testing
• Review all program materials for Convention in hardcopy and digital forms
• Assist with membership renewals customer service (seasonally)
• Assist with Membership Department’s archiving project

Requirements:

• Travel to Certificate of Merit and other Program testing locations
• Travel to the annual Convention every year on or around Fourth of July
• Overtime required during the Convention Week
• Overtime required on weekends during the months of February and March

• Proven experience in the field of Administrative Assistance.
• Proficiency in utilizing office equipment, including computers, fax machines, and photocopiers.
• Strong knowledge of office procedures and administrative systems, such as record management.
• Excellent time management skills with the ability to prioritize tasks efficiently.
• Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Exceptional organizational skills with keen attention to detail.
• Demonstrated ability in Effective Communication, both written and verbal.
• Ability to multitask and manage multiple projects simultaneously.
• Strong problem-solving skills with the ability to think critically.
• High level of professionalism and ability to handle confidential information.
• Ability to work independently and as part of a team.
• Strong customer service skills and ability to interact professionally with all levels of staff and clients.