Customer Service Representative

Robert Half is seeking a bilingual Spanish Customer Service Representative for an exciting opportunity in the medical field. This role is ideal for someone who thrives in a fast-paced environment and is comfortable with a flexible schedule. The position is based in Miami, FL 33132.

Responsibilities:

• Act as the first point of contact for customers, addressing their queries via phone, email, and text.
• Utilize the customer relationship management tool provided to research inquiries and document customer interactions.
• Handle customer credit applications, ensuring they are processed accurately and efficiently.
• Maintain and update customer credit records on our internal systems.
• Collaborate with team members to identify root causes of inquiries and provide the best solutions.
• Proactively monitor customer accounts and take necessary actions as required.
• Prepare detailed reports on products or services by collecting and analyzing customer information.
• Manage and schedule appointments, ensuring a smooth flow of operations.
• Perform data entry tasks and maintain records with a high level of accuracy.
• Exhibit a consistently positive attitude and bring enthusiasm to every interaction.
• Proven experience in a customer service role, preferably within the retail sector
• Proficiency in answering inbound calls and handling inbound/outbound calls efficiently
• Demonstrated skills in call center customer service
• Ability to perform data entry tasks with high level of accuracy
• Excellent skills in email correspondence, including professional tone and grammar
• Proficiency in using Microsoft Word and Excel for data management and reporting
• Experience in order entry and processing in a fast-paced environment
• Ability to schedule appointments and manage multiple calendars
• Strong interpersonal skills with a focus on providing outstanding customer service
• High level of organizational and multitasking skills
• Good problem-solving abilities and the capacity to work under pressure
• Excellent verbal and written communication skills
• Ability to work in a team and collaborate with various departments.