Louisville - Customer Service Representative

Apply today to be considered---these are 2nd shift schedules and include some weekend dates!

• Efficiently manage customer reservation requests through inbound and outbound calls.
• Accurately input reservation details into the system to meet client needs.
• Address and resolve issues encountered by hotels and clients over the phone.
• Collaborate with all departments to communicate any client-related issues.
• Implement problem-solving skills to assist clients and hotels over the phone.
• Ensure client needs and issues are properly notated using appropriate speech and grammar.
• Effectively handle additional responsibilities as required or assigned.
• Proven experience in the hospitality industry
• Demonstrated ability in handling inbound call center responsibilities
• Proficiency in managing both inbound and outbound calls
• Previous experience in a call center customer service role
• Ability to effectively resolve customer service issues
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced, high-pressure environment
• Capable of multitasking and prioritizing tasks
• Availability to work in shifts, during weekends, and on public holidays
• High school diploma or equivalent qualification
• Proficiency in using computer systems and software relevant to the role
• Knowledge of the hospitality industry's best practices and standards
• Ability to maintain a positive, customer-focused attitude at all times.