Assistant Director of Housekeeping

Overview:

Nashville Hotel

Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description:

Ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities:

• Assists the Director of Housekeeping in monitoring and maintaining all areas of the Housekeeping department to include: cost controls, linen and supply inventories, quality assurance inspections, uniform control and issuance, proper use of systems and controls to ensure the smooth operation of the Housekeeping Department.
• Responsible for planning, evaluating, organizing, and directing the activities of catering sales and conference services managers, and administrative staff.
• Ensures that all policies, procedures, and guidelines are followed by department personnel.
• Provides the necessary training, motivation, and leadership for all department personnel.
• Assist with department scheduling and payroll cost controls.
• Provides courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, request and complaints using guest service skills.
• Exhibits hospitality while striving to exceed guest expectations.
• Resolves difficult or unusual problems arising with guests, while maintaining good guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Maintains close coordination, communication, and interaction with all other departments within the Hotel.
• Ensures all guest requests are met within the prescribed time limit.

Qualifications:

• 1-year Housekeeping Management experience required or participation in the Omni LID program. Previous leadership experience in an upscale, full-service hotel environment is required.
• Exceptional knowledge and understanding of housekeeping operations, to include managing inventories, turndown service, special needs of VIP guests, room assignments, inspections, safety, and health standards.
• Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
• Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests
• Able to set priorities for the Housekeeping team and provide feedback to others that enhances performance.
• Prior experience managing schedules, payroll, service recovery and associate relations matters required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to work well under pressure, managing quick turns and high occupancies.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion of arms, hands, and legs.
• May work both indoors and outdoors in motor lobby parking area.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.