Clinical Support Representative (Washington, DC)
You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following state/city: Washington, DC
What will you do as a Clinical Support Representative:
- Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
- Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
- Understand and effectively present technical literature and how it applies to solving the Customer needs.
- Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
- Act as a liaison between Service and Sales at the time of installation.
- Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
- Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
- Maintain knowledge for each account's history, contacts, and current and long-term purchase plans for designated products.
- Identify and recognize key business opportunities and trends to appropriate team member.
- Record Customer feedback and complaint information through the proper quality processes and channels.
Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.
The Experience, Skills, and Abilities Needed:
Required- Associate's degree
- 2 years of successful medical device sales or hospital operating room experience
- Ability to travel overnight up to 50 %
- Must be able to be compliant with hospital/customer credentialing requirements
- Bachelor's degree
- 2 years of experience in Operating Room Integration or Sterile Processing Department
- Experience supporting functions such as Clinical Engineering or hospital IT
- Experience in B2B sales
Experience in audio visual communications
What STERIS Offers:
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
- Base Salary + Incentive Compensation Program
- Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
- Cell Phone Stipend
- Robust Sales Training Program
- Flexible Time Off + 9 Corporate Holidays Per Year
- Excellent Healthcare, Dental, and Vision Benefits
- Healthcare and Dependent Flexible Spending Accounts
- Long/Short Term Disability Coverage
- 401(k) with a Company Match
- Parental Leave
- Tuition Reimbursement Program
- Additional Add-On Benefits/Discounts
Must be able to be compliant with hospital/customer credentialing requirements
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=== Company description
STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894.
The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.