Medical Assistant
Overview:
This is a position for a Medical Assistant with the EVMS Ear, Nose and Throat Surgeons. Under direct supervision this position will assist with clinical assignments for assigned care teams within the Department
Responsibilities:
Chart preparations- i.e.: reviews the last clinic note, gathers test results and
other pertinent data relevant to visit, loads images, documents recent surgeriesin Allscripts, scanning, filing, recording of patient information, surgical packet
preparation i.e.: pre/postoperative care instructions and education per
department protocol
Responsible for timely communication of patient needs and requests byproviding appropriate follow-up for patients i.e.: medical imaging requests, cardiac or medical clearance, medication and prior authorizations, allergy
testing or treatments, scheduling of patient appointments, transmission of
laboratory orders, completion of FMLA and other disability documents
Completes delegated tasks from the current and prior day i.e.: patient
messages, prescription refills, lab results, referrals, home health agencyrequests, medication prior authorizations, patient forms, and physician follow-
up. All tasks must be reviewed, addressed, and marked appropriately beforethe close of each business day.
Coordinates services with specialists i.e.: radiation oncology, pulmonology, endocrinology, nutritional counseling, or social services consultation.
Documents all correspondence and interventions in the electronic healthrecord.
Maintains inventory of medical and office supplies and submits reorder
requests to the office manager or appropriate staff member. Cleans, sterilizes, and maintains used instrumentation per department protocol
Facilitates scheduling of surgeries with surgery scheduler.
The successful candidate in this role shall respond to questions from patients, familymembers, faculty/residents, other health care providers in a timely and professional
manner. Patient inquiries should be answered on the same day they are received, before leaving for the day. If patient is not home at the first attempt, a notation should
be made in the medical record. All patient conversations must be documented in theelectronic medical record.
Participate in all staff meetings, education lectures and quality improvement activities.
Follow EVMS Medical Group protocols related to infection control, environmentalsafety and patient confidentiality. Complete annual recertification for Blood Borne
Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy. Maintain
current CPR certification and any updates relating to M.A. Certification.
Qualifications:
- Completion of a program of instruction for Medical Assistants as well as certification as a Medical Assistant such an RMA or CMA is required, or ability to obtain certification within 90 days of hire.
- Completion of BLS training and recertification every 2 years
- Prior experience in a surgical setting strongly preferred.
- The candidate shall be detail oriented, self-motivated, and possess excellent time management and
- - The candidate will be able to overcome obstacles through problem solving.
- - The candidate shall have a broad range of medical terminology knowledge.
- - The candidate shall be able to show empathy and understanding for patients and colleagues
Location : Location: US-VA-Norfolk