Sales and Support Manager - TalentZok
TalentZok Ontario
Sales and Support Manager
- TalentZok OVERVIEW Are you looking for a new career opportunity with an exciting company?!
In this role, you're responsible for the duties listed below.
Immediate opening for a Sales and Support Manager in Ontario, CA who possesses:
-5+ years' supervisory experience in Customer Service or Inside Sales-Bachelor's Degree in Business Administration or relevant field-Extensive experience with CRM Software Email resumes to kbrace@talentzok.com or call 858.683.8559.
FULL DESCRIPTION: The selected candidate will be responsible for:
-Manage the inside sales representatives team-Set and Track sales targets for the team-Suggest and implement improvements in the sales administration process-Coordinate department projects to meet deadlines-Report on sales metrics and suggest improvements-Prepare monthly, quarterly and annual sales forecasts-Use customer feedback to generate ideas about new features or products-Research and discover methods to increase customer engagement-Ensure sales, finance and legal policies and procedures are met-Build an open-communication environment for your team-Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales-Prepare and Manage Visitors at Corporate Office-Manage and Prepare for Rep Training-Oversee day to day operations of the Sales Support team.-Responsible for interviewing and hiring of personnel for Sales Support team.-Yearly Performance evaluations-Upkeep of departmental Policies and Procedures manuals-Rotation of responsibilities to ensure all personnel is cross trained in various duties of the department.-Monitor and maintain balance of workload with the department to insure timely response to all reps/dealers/customer inquiries within the various territories.-Scheduling and approval of all requests for time off to ensure the department can continue to run smoothly during the absences.-Review and approve individual timecards bi-weekly.-Annual update of Miscellaneous Pricing used in custom quoting process-Monitoring the upkeep of various tracking tools for submission to senior management.-Interact with team members on customer inquiries and problem resolution.-Review and approve all new customer account set-up forms.-Review stock code creation forms for standard product.-Review all e-mail correspondence related to Sales and Orders to ensure necessary action and timely follow-up.-Review daily bookings-Approve Return Merchandise requests-Approval of No Charge orders-Meet with the team to discuss current workload to prioritize and/or delegate as needed-Work individually with the team members on research and pricing for customized product-Review and approve custom pricing as provided by the team members.-Review and approve CDS forms for drawings requests and/or new orders for submission to marketing or engineering departments.-Assist reps and/or sales management with research/projects/inquiries as requested.-Process of customer or stand orders when required, which includes order entry, preparation of CDS forms and stock code creation forms.-Oversee department, answer calls and email to keep incoming inquiries and ongoing projects handled during period of absences.-Interface with engineering and production with production questions.-Attend the weekly production meetings.-Quotation preparation, as needed.-Prepare the bi-weekly reports for the Palmer Snyder bi-weekly meeting for Operations.-Approve Freight invoices.-End-of-Day Reporting.-End-of Month Reporting (SysPro).-HubSpot Monitoring and Reporting (Tasks, Deals and Team Incentive Information).-Manage Commission Reporting (Accrual and Payout).-Manage New Rep Paperwork.-May Attend Trade Shows.-Weekly meeting with your manager.
The selected candidate will also possess:
-Proven work experience as an Inside Sales Manager or Customer Service Manager-Hands on experience with CRM software-Advanced in Microsoft Applications-In-depth understanding of the sales administration process-Excellent interpersonal and team management skills-Strong analytical and organizational skills-Numerical abilities and problem-solving attitude-BS degree in Sales, Business Administration or relevant field Salary Range: $90k-$100k/yr
For immediate and confidential consideration, please email your resume to kbrace@talentzok.com or call 858.683.8559. More information can be found at www.talentzok.com
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