Customer Support Specialist - Ballston Spa
redShift Recruiting Ballston Spa
Are you passionate about delivering exceptional service and ensuring smooth operations in a fast-paced environment? We are seeking a Customer Support Specialist to join our dynamic team. This role is pivotal in providing administrative support to our sales process and ensuring customer satisfaction.
Accurately process customer orders received via email or phone, verifying lead times, pricing, and committed ship dates.-
Set up and onboard new customer accounts while maintaining accurate records.-
Actively communicate with customers to address inquiries, obtain missing information, and keep them informed on order statuses.-
Manage CRM data, including lead, account, contact, and opportunity entries, to support the sales team.-
Take ownership of the Pending Order Tracker system to ensure data accuracy and timely updates.-
Collaborate with customers to adjust order quantities, delivery dates, and resolve past-due orders with recovery plans.-
Assist with field claims by entering data into the RMA tracker and serving as a backup for the primary process.-
Provide feedback from customer interactions to Sales and Engineering teams to support continuous improvement.-
This is a temporary-to-hire position located near Clifton Park, NY.
Responsibilities of the Customer Support Specialist
will include:-Accurately process customer orders received via email or phone, verifying lead times, pricing, and committed ship dates.-
Set up and onboard new customer accounts while maintaining accurate records.-
Actively communicate with customers to address inquiries, obtain missing information, and keep them informed on order statuses.-
Manage CRM data, including lead, account, contact, and opportunity entries, to support the sales team.-
Take ownership of the Pending Order Tracker system to ensure data accuracy and timely updates.-
Collaborate with customers to adjust order quantities, delivery dates, and resolve past-due orders with recovery plans.-
Assist with field claims by entering data into the RMA tracker and serving as a backup for the primary process.-
Provide feedback from customer interactions to Sales and Engineering teams to support continuous improvement.-
Stay informed about new products and features to enhance customer support and industry knowledge.
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