Bilingual Customer Service

This position is onsite at our facility in Doral and involves being on the phone all day long.

education: High School

• Answer incoming calls and make outbound calls ensuring outstanding customer service. Complete requests with a sense of urgency and professionalism
• Work within TMS to trace loads and provide customers with necessary shipment updates
• Set up routes and transit times / appointment scheduling for services
• Assist in reviewing and proactively responding to customer emails within the assigned team inbox
• Promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit
• Serve as a liaison between sales and / or account management team and customers to enhance service experience
• Update sales and / or account management team with any problems that require escalation
• Review the process and take immediate action to correct or solve issues that may occur
• Act as resource to new and existing customer accounts to assure accurate and timely delivery
• Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
• Develop and maintain relationships with customers and vendors

• fluent in Spanish
• heavy call center environment
• Microsoft Outlook Word Excel
• Customer support
• Telephone Etiquette
• Active Listening

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.