PAS Specialist
Department Overview:
About OHSULink www.ohsu.edu
OHSU's singular focus on improving health starts with Oregonians and has global impact. We are the only academic health center in Oregon, but we're also nationally distinct as a university dedicated solely to advancing health sciences. This allows us to concentrate resources on research to prevent and cure disease, on education that prepares physicians, dentists, nurses and other health professionals to succeed in an evolving health care environment, and on patient care that incorporates the latest knowledge and discoveries.
We have 16,000 employees and secure competitive research funding of more than $400 million a year. As a public organization, we provide community outreach and services for Oregon's most vulnerable populations. OHSU’s stated mission to improve the health and quality of life for all Oregonians through excellence, innovation and leadership in health care, education and research.
About The Institute on Development and Disability (IDD)Link https://www.ohsu.edu/institute-on-development-and-disability/about-us
The Institute on Development and Disability within the Department of Pediatrics at OHSU works with patients, families, clinicians, researchers and many other professionals to meet the goal of improving the lives of people with disabilities. We perform research and care to support every patient, from premature babies to older adults, facing changes in life due to the onset of disabling conditions.With more than 100 years of practice, we understand how to best meet the needs of our patients and their families in Oregon and beyond.
About CDRC EugeneLink https://www.ohsu.edu/doernbecher/CDRC Eugene
The Eugene campus of the Child Development and Rehabilitation Center provides interdisciplinary clinical services for persons with developmental disabilities and other special health care needs. CDRC Eugene programs and services are provided at the Clinical Services Building on the University of Oregon campus.
Function/Duties of Position:
The Patient Access Service Specialist is the first point of contact for new The Patient Access Service Specialist is the first point of contact for new patients on the phone and in the office at the front desk. This position involves serving five days each week at the front desk as the primary contact for patients attending visits at our clinic.This person gathers and records information, provides specific customer service which includes confirming appointments, registration into EpicCare, processing mail and paperwork, and assisting patients in an office or clinic setting, as well as maintaining an orderly lobby.
This position requires out of the box thinking, strong ability to multi-task and above all else, exceptional efficient customer service skills.
Front Desk Reception: Responsible for accurately checking patients in, verifying demographics and referring providers, alerting medical assistant or providers of patient arrivals, collecting copays and deposits and ensuring that patients complete all necessary paperwork.Also responsible for scheduling patient appointments, scanning documents into EpicCare, making patient reminder calls, and triaging phone calls by entering telephone encounters into EpicCare and routing to the appropriate pool or in-basket. The front desk also provides administrative support such as collecting and distributing mail and packages, faxing documents, and performing either opening, closing, or both office procedures such as turning on lights, unlocking doors, turning on computers, listening and returning voicemails, etc.
Often supports other PAS in clinic phone operation and coverage.
Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs such as mail and patient mail correspondence, archiving and scanning data for electronic storage, and the continuous application of process improvement methods and skills.
Other duties as assigned by PAS Supervisor or Practice Manager which could include helping to support other PAS schedulers, inventory of office supplies, monitoring of various systems in Epic.
Participates in ongoing professional development and competency assessment including, but not limited to, attending educational classes appropriate to a job development, communicating additional training needs to direct supervisor, attending staff meetings, orienting new staff, cross-training for position in assigned or other areas.Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. Performs other duties as assigned. Understands and complies with the Code of Conduct, OHSU and department policies and procedures, applicable rules, regulations, etc.
***Position is located in Eugene, Oregon***
Required Qualifications:
- Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
- Proficient in applications using Windows, Teams, Excel, Epic,
- Order entry and database monitoring.
- Basic computer keyboarding skills including typing of 30-45 wpm.
- Working knowledge of medical terminology.
- Strong relationship building skills with patients, providers, staff, management; able to work collaboratively within a team.
- Exceptional customer service skills both in-person and on the phone.
- Exceptional interpersonal skills, ability to resolve conflicts and to problem-solve between parties.
- Patient advocacy skills - evaluate patient concerns for timely resolution.
- Strong organization skills and ability to multitask.
- Sensitive to patient needs.
- Ability to manage competing priorities.
- Ability to meet deadlines and urgent patient and system needs.
- Must be flexible to cover hours of clinic operation.
- Proven record of consistent, reliable, and regular attendance, punctuality, and dependability. Demonstrated evidence of strong written and verbal communication skills.
- Demonstrated evidence of critical thinking skills, ability to manage competing priorities, and ability to work independently.
- Ability to meet deadlines and urgent patient and system needs.
- Willingness to serve as a positive and professional role model.
- Complete successfully the required initial training and core competency assessment before or during the trial service period
- Complete all required update modules.
- Maintain core competencies and demonstrate continuous application of these skills throughout the period of employment.
Preferred Qualifications:
- Managed care processes
- Bilingual in Spanish.
Additional Details:
Upload cover letter and resume. Please be sure to include months and years (MM/YYYY format) to the resume for jobs/experience.
***Position is located in Eugene, Oregon***
All are welcome:Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status.
Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.