Fiber-to-the-home Install Technician ($25-$35 HOURLY)

Job Brief:

You will ensure high-quality connections and excellent customer service while adhering to safety standards and installation guidelines.

Responsibilities:

Fiber Splicing:

• Experience: Previous experience in fiber optic splicing and installation is a plus. For those without previous fiber optic installation experience, LightCastle Fiber will provide training on fiber optic loose tube splicing and on the job training.

Installation at Customer Premises:

• Install fiber optic cables from the service pole to the customer’s home.
• Set up and configure Optical Network Terminals (ONTs) and related equipment.
• Route and secure cables inside the home, ensuring a clean and professional installation.

Inside Installations:

• Install and configure routers, and other network equipment as needed.

Customer Interaction:

• Communicate effectively with customers to understand their service needs and preferences.
• Provide guidance and support to customers on using their new equipment and services.

Documentation:

• Complete all required documentation, including installation records and service reports.
• Maintain updated records of splicing and testing results.

Safety and Compliance:

• Follow all safety standards and regulations, especially when working at heights or near power lines.
• Use personal protective equipment (PPE) and adhere to safety procedures at all times.

Skills Required:

• Experience: Previous experience in fiber optic splicing and installation is preferred. (We will train on how to splice)
• Technical Proficiency: Knowledge of fiber optic splicing tools, testing equipment, and installation techniques.
• Safety Awareness: Ability to work safely at heights and in various weather conditions; familiarity with safety protocols.
• Problem-Solving Skills: Strong troubleshooting skills to address technical issues efficiently.
• Communication Skills: Excellent verbal communication and customer service skills to interact effectively with customers.
• Physical Ability: Ability to lift and carry heavy equipment, work on ladders, and perform tasks in confined spaces.
• Licensing: Valid driver’s license with a good driving record. (Be willing to pass a drug test)

This structure provides a clear overview of the job, the responsibilities, and the skills required for a prospective FTTH Installer. Pay is $25-$35 an hour depending on experience.