Customer Service Representative
Robert Half Secaucus
Retailer is seeking a contract Customer Service Representative to join their call center operations in Secaucus, NJ. This is hybrid, must commute to office 3x per week.
Responsibilities include:
- Answers telephones by giving greeting, name and answers to questions in a courteous manner, replies to faxes and emails per department standards.
- Enters orders accurately.
- Gives customer order reference number for each order placed.
- Answers inquiries about products relating to technical properties, size, color, features, benefits and availability.
- Opens research tickets as needed including all relevant information
- Offers alternative suggestions when product is unavailable.
- Supplies responses concerning backorders, NLA items, temple changes, parts, etc.
- Transfers and/or conferences customers and salespeople to mailboxes or other departments as needed.
- Processes customer’s special requests using special instructions, modifying shipping, etc
- Proven customer support experience or experience as a client service representative is preferred.
- Excellent Interpersonal & Communication (both verbal & written) skills.
- Ability to multitask, prioritize, and manage time effectively
- Knowledge of Microsoft Office along with keyboarding skills
New York, 6 mi from Secaucus
Position Overview:
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the “face" of PLS. As such, they are accountable for delivering superior customer service.
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