Family & Youth Development Assistant Manager

Essential Function

Under the direction of the Family and Youth Development Manager, the Assistant Manager will play an important leadership role by assisting with employee supervision, attending staff meetings, and providing support as needed. The Assistant Manager serves as the FYD Manager Designee, responsible for carrying out all responsibilities of the FYD Manager when he/she is absent from the center for any length of time.

Duties and Responsibilities

The duties listed below are the primary duties of this position but are not all the duties that may be required. The Salvation Army reserves the right to change, reduce, or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.

• Assume responsibilities of the Family & Youth Development Manager as needed during their absence, including:
• Ensure compliance with childcare licensing, youth camp, and any other related governing agencies.
• Approve staff time off requests.
• Oversee childrens files to ensure proper documentation is maintained, completed, and in compliance according to NJ Licensing requirements.
• Oversee food reimbursement, ensuring it meets state requirements.

• Conduct interviews for seasonal Camp staff.
• Respond to all parent and community inquiries and complaints in a timely manner.
• Examine incident reports and file all paperwork that is required.

• Supervise Playcare employees to ensure a safe and productive environment.
• Support the Family and Youth Development Manager with curriculum development, event planning, and creative programming.
• Assist the Family and Youth Development Manager in putting policies and strategies in place to achieve the program's objectives and goals.
• Help the Family and Youth Development Manager in creating a welcoming as well as a safe environment for both staff and participants.
• Support the Family and Youth Development Manager in interacting with parents and caregivers, such as addressing queries about fees, complaints, and concerns, as well as incident reports.
• Establish effective communication with the Family and Youth Development leadership team, parents, guardians, youth, employees, as well as beneficial connections.
• Assist as needed in notifying staff and families of emergency closures, changes in schedule, COVID closures, etc. via email, phone, and/or hard copies.
• Participate in weekly meetings with the Family and Youth Development Manager and lead the meetings in their absence.
• Preserve professionalism in challenging situations.
• Reinforce The Salvation Army Camden Kroc Center policies and procedures; when policies are not followed, notify the Family and Youth Development Manager.
• In the event of staff call callouts and/or schedule changes, assist in the classroom as an instructor or as needed.
• Collaborate between different Kroc Center departments.
• Coordinate/Provide innovative ideas to connect the family to the mission and ministry of the Camden Kroc Center.
• Demonstrate active involvement in the development of positive relationships with both the child and the parent.
• Expand relationships with the larger community to form collaborations to better understand Camden's needs.
• Develop and assist with Family and Youth Development events that engage the community.
• Implement events that connect the broader community and the internal community in a strategic way.

• Code and set up program service structures and fees into the Camden Kroc Center customer service management software (CCMS/Traction Rec).
• Draft documents, policies, and manuals to assist caregivers in the enrollment process.
• Provide customer service to any parent or caregiver in the enrollment process.
• Provide enrollment training at parent and caregiver events.
• Check files and applications to ensure successful enrollments.
• Assist parents and caregivers with voucher enrollment and other relevant grant options.
• Manage CCMS/Traction Rec files and enrollment data effectively.
• Recommend placement of participants in various classes and groups.
• Serve on various committees that pertain to enrollment, scholarships, and program design.
• Provide and enact innovative ideas to enhance enrollment.
• Ensure that enrolled children's files are accurate and complete.
• Answer emails, phone calls, and customer visits.

• Using CCMS/Traction Rec, keep track of and manage service fees.
• Assist parents and caregivers with service fees and payment submissions.
• Coordinate all financial matters with the accounting staff, including program service fees, grants, and program expenses.
• Manage the programs stats processes and reports; create reports and briefs related to the program as needed.
• Liaison with state agencies to guarantee that the Kroc provides reports in a timely manner.
• Other related duties as assigned.

• High School Diploma or equivalent required. Bachelors Degree in Education, Psychology, Healthcare, Nursing, or any other field related to Child Growth & Development preferred; or Teaching Certification from the Department of Education in Elementary, Nursery School, Preschool through Third Grade, or Teacher of the Handicapped.
• Minimum of 2 years of professional childcare experience required.

• Previous experience working in the field of events or sales.
• Must have a strong understanding of child development.
• Excellent organizational skills and the ability to carry out multiple tasks efficiently and accurately.
• Must have good verbal and written communication skills and be able to provide direction in a clear manner.
• Must have a working knowledge of Microsoft Office (Word and Excel) and have a familiarity with using general email applications.
• Must be able to lift and carry 25 pounds, with or without reasonable accommodation.
• Available to work weekends/evening hours as needed.
• CPR/First Aid Certified preferred; must be willing to get certified within the first 90 days.

• Must clear full criminal background check, as well as CARI check, fingerprinting, TB test, and physical exam prior to start date.
• Must understand and support the mission of The Salvation Army and the Camden Kroc Centers core values.

Benefits:

• 403(b)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance