Customer Service Manager

Your goal will be to foster long-term relationships with clients and help grow our business. This role may be challenging so you should be able to remain calm and polite though tough situations. Some experience in customer service is a bonus.

• Be the main point of contact of assigned customers
• Follow up regularly after closing a sale to ensure client satisfaction
• Respond promptly to customer queries and complaints to find solutions and defuse tension
• Pass on issues to account managers when needed
• Present new or additional products and services to existing customers
• Send reports on sales activity, accounts status and possible issues
• Negotiate contracts and handle paperwork (e.g. invoices, orders)

Requirements:

• Proven experience as an Account Representative or other sales role
• Experience in customer service is a plus

• Assertiveness and confidence
• Excellent organizational and multitasking ability
• Goal-driven with ability to work under pressure
• Good problem-solving skills

**Applicants must possess the ability to work alone as well as in a group setting. Being a self starter is a must. Candidates must be able to work full-time.