Randstad - Customer Service Representative
Read on to learn a little bit more about the job requirements — and if you think you’re qualified, be sure to apply. We’ll get back to you promptly and schedule an online interview if we think you’re a match.
salary: $17 - $19 per hourshift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities- Strictly adheres to Company and plant safety policies and procedures.
- Completes all annual training as required.
- Develop and maintain relationships with assigned customer accounts
- Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately
- Process & acknowledge orders received via phone, EDI, or email within 24 - 48 hour period after receipt
- Proactively advise customer of order status and shipment tracking as required
- Coordinate sample requests for customers & sales
- Communicate to CSM and/or Sales significant problems or reasons for concern regarding accounts, orders or projects
- Act as an information resource for assigned Sales Managers accounts
- Represent Sales as required in internal production, tooling, engineering and APQP daily and weekly meetings
- Track new project timelines and keep the sales team and customer (if directed) well informed of project status
- Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and keeping lines of communication open with the Customer Service Manager and other departments
- Other duties as assigned by management team
- Customer Relationship Management
- ERP
- MRP
- Basic Computer Skills
- Customer Service
- Customer Relations
- Customer support
- Basic Software Skills
- Multi-tasking
- Microsoft Office
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.