Customer Service Representative

We are seeking qualified applicants for a Customer Service Representative position.

• time position
• 8:30 a.m.
• 5:30 p.m. M-F, NO Weekends!

• A clear working knowledge of the commercial printing industry, with a minimum 2 years’ experience in commercial printing or a related field.
• 1 or more years in a customer service environment and a commitment to customer satisfaction.
• Computer aptitude and typing skills with experience in Microsoft Office.
• Ability to communicate clearly and professionally, both verbally and in writing.

• The ability to demonstrate the highest level of organizational skills, multi-tasking skills, and time management in order to meet tight deadlines and a variety of tasks in a fast paced work environment.
• Attention to detail to capture customer requests and communicate to the appropriate person.
• A desire and enjoyment to work closely with other employees.

This position is primarily responsible for handling house accounts and servicing new customers.

• Handling incoming requests from customers via phone, e-mail, occasional walk-in.
• Educating customers about printing, for the purpose of developing and maintaining long-standing relationships.
• Submitting proofs to customers and facilitating corrections or approvals from that customer.
• Entering data for new orders; pulling information and samples on past jobs for reorder.
• Communicating customer desires regarding design, paper, time frame etc.
• Working with outside vendors and subcontractors to obtain quotes and services in order to fulfill customer requests.
• Filing completed job tickets for organized storage.
• General office duties.

We offer competitive compensation, benefits, Vacation, Holiday Pay.

education: Associate

• Handling incoming requests from customers via phone, e-mail, occasional walk-in.
• Educating customers about printing, for the purpose of developing and maintaining long-standing relationships.
• Submitting proofs to customers and facilitating corrections or approvals from that customer.
• Entering data for new orders; pulling information and samples on past jobs for reorder.
• Communicating customer desires regarding design, paper, time frame etc.
• Working with outside vendors and subcontractors to obtain quotes and services in order to fulfill customer requests.
• Filing completed job tickets for organized storage.
• General office duties.

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Adapting to Change
• CRM
• Typing Skills
• Basic Software Skills
• Basic Computer Skills
• Customer Service
• Customer Relations

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.