Account Manager

This role is focused on resolving order issues, and the ideal candidate would have a strong customer service orientation and excellent troubleshooting skills.

• Act as the primary point of contact for customers, addressing inquiries via phone and email
• Work collaboratively with a team comprising of Customer Service Lead, other Customer Service Support, Account Managers, and Salesmen
• Troubleshoot and resolve order issues to ensure customer satisfaction
• Maintain and update customer records accurately and in a timely manner
• Utilize Microsoft Excel for data management and reporting
• Ensure all customer interactions adhere to company guidelines and procedures
• Monitor customer accounts regularly and take appropriate action when necessary
• Assist in the development and implementation of customer service policies and procedures
• Collaborate with sales team to maximize customer satisfaction and drive sales growth
• Participate in team meetings and contribute to the development of team strategies
• Bachelor's degree in Business Administration, Marketing, or related field
• Proven work experience as an Account Manager, Sales Representative, or similar role
• Solid understanding of CRM software and Microsoft Office, with proficiency in Microsoft Excel
• Understanding of sales performance metrics
• Excellent negotiation, problem-solving, and decision-making skills
• Exceptional verbal and written communication skills
• Ability to build rapport with clients and maintain strong relationships
• Strong organizational skills with the ability to manage multiple accounts
• Ability to work well in a team setting
• Demonstrated ability to meet or exceed sales targets.

If interested, please contact Christopher Dzielak on LinkedIn right away!