Customer Service Coordinator
Overview:
ISO Insurance is the world’s largest international student insurance manager since 1958. We specialize in offering comprehensive, affordable, and customized insurance plans tailored to the unique needs of international students. Serving over 1,000,000 students from 200 countries and partnering with 6,700 educational institutions, ISO goal is to provide international students comprehensive health insurance at a price they can afford.
ISO is headquartered in New York City and is part of NSM Insurance Group, a global specialty insurance provider with more than $1.95 billion in premium across 25+ specialty insurance programs and brands around the world. Named a Philadelphia Inquirer Top Workplace based on employee feedback, the company has been exclusively focused on building successful insurance programs since 1990 and continually seeks new opportunities to grow and expand through strategic mergers and acquisitions.
Relationships are paramount at NSM because we know that’s what drives mutual, long-term success. We maintain an entrepreneurial spirit and startup mindset within an established organization that continues to redefine what specialty insurance means and how it impacts everyday lives.Employees are given endless opportunities to expand their interests and skillsets, push breakthrough ideas and take risks. Our open, supportive environment gives employees the confidence to take ownership of their work as if the business was their own.
At NSM, we Build Success every day for our people, carrier partners, agents and insureds — because we know our success is built on yours.
ISO is in search of a Customer Service Coordinator to join their team at the New York City office. This role is on-site full time. Bilingual in Chinese or Spanish (both written and spoken) proficiency is a plus.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide guidance on health insurance plans, coverage details, and claims processes.
- Help troubleshoot and resolve customer concerns in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer satisfaction.
- Provide feedback on processes and contribute to team efficiency.
Qualifications:
- Bachelor’s degree preferred.
- 1-2 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-focused attitude.
- Ability to multitask and thrive in a fast-paced environment.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-focused attitude.
- Ability to multitask and thrive in a fast-paced environment.
- Chinese or Spanish (both written and spoken) proficiency is a plus.
- Marketing experience is a plus.
What We Offer:
- Competitive salary and benefits package
- 401k with company match
- Federal holidays and 16 PTO days
- Company-paid health insurance (includes vision, dental, disability and life)