Customer Service Coordinator
The Customer Service Coordinator is responsible for timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments. Must be able to work ONSITE 3 days a week and WFH 2 days. Schedule is Mon - Fri 8:30 am - 5:30 pm. Qualifications:
- HS diploma or equivalent required; Associates in business preferred
- 3-6 years experience with data entry and customer service
- SAP experience preferred or other large ERP system
- Excellent communication skills both oral and writen
- Ability to thrive in a fast-paced environment
shift: First
work hours: 8:30 AM - 5:30 PM
education: High School
Responsibilities- Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
- Maintain attention to detail with order entry and updates.
- Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
- Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
- Entering of orders and quotes - maintaining orders through the shipping process and updating/changing orders when needed.
- Maintain professionalism while working on a fast-paced team with very specific service level agreements.
- Customer Service
- Data Entry
- SAP
- Order Entry
- Order Management
- Issue Resolution
- Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.