IT Support Engineer - New York

This role offers an exciting opportunity for someone with a background in IT support, particularly within a large law firm setting.

Responsibilities:

• Ensure the optimal functioning of technology systems within the law firm
• Provide expert support for Microsoft Office 2013/2016/2019/365 suite, particularly Word
• Troubleshoot and resolve Citrix performance and connectivity issues
• Manage and support commonly used legal applications including document management systems, legal template and numbering software, document comparison software, timekeeping software, and Adobe Acrobat detail oriented
• Provide expert support for Microsoft Windows operating system
• Manage customer inquiries and maintain accurate customer records
• Monitor customer accounts and take appropriate action when necessary
• Process customer credit applications accurately and efficiently
• Maintain accurate customer credit records
• Utilize skills in Citrix, Microsoft Windows, Mobile Device Management, and Microsoft Office 365 for daily tasks and projects. • Must possess a minimum of 5 years of experience in an IT Support Engineer role, preferably within the legal industry
• Demonstrated proficiency in Citrix, Microsoft Windows, Mobile Device Management, and Microsoft Office 365
• Strong understanding of IT hardware and software troubleshooting
• Relevant certifications in IT, networking, or related fields are preferred
• Proven ability to manage multiple tasks and meet deadlines
• Excellent communication and interpersonal skills for liaising with staff and vendors
• Ability to work independently and as part of a team
• Strong problem-solving abilities and attention to detail
• Must be willing to keep up-to-date with advancements in technology
• Familiarity with data privacy regulations and cybersecurity best practices is advantageous
• Previous experience in training or mentoring staff in IT usage is a plus
• Must be able to provide after-hours support as needed
• Bachelor's degree in Computer Science, Information Systems, or a related field is preferred.