Customer Service Representative (P&C LICENSE)

Job Summary

Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers.

Job Description : As a Customer Service Representative; the associate has to handle inbound calls within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail.

• Responsibilities:
• Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call/mail/email/fax.
• Provide responses to insurance policy-related questions
• Make outbound calls (if required) to confirm policy-level / coverage-level changes
• Submit changes on existing policies
• Set up a reminder and follow up with customer on timely manner

Job Skills & Qualifications

Required

Property & Casualty Insurance License

• High school diploma or equivalent
• Ability to comfortably sit for long periods of time
• Attention to details
• Strong interpersonal skills

• Ability to resolve conflict and de-escalate tense situations
• Previous customer service experience