Patient Collections Representative

Overview:

We are looking for an organized, patient-centered individual to join our Billing Team as a Patient Collections Representative. This is a mainly remote position with occasional travel to our Acton office.

Responsibilities:

• Answer incoming patient phone calls
• Process patient credit card payments and patient checks
• Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
• Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.

• Make outgoing phone calls to patients to collect outstanding balances
• Send collection letters as needed

Qualifications:

• Complete Administrative Proficiency (MS Word, Excel, Powerpoint, Web-based applications, email, HRIS systems)
• Excellent communication skills, written and oral.
• Strong organization skills.
• Well-organized with attention to detail.
• Excellent follow-up skills.
• Ability to manage multiple tasks simultaneously.
• Ability to work as a team player.

We empower our patients with information to participate in the goal of achieving healthy skin. Our highly-trained providers and staff work as a team to provide excellent, coordinated, cost-effective dermatology care.

Our team members enjoy a world-class benefits plan with a broad range of options including:

• Medical plans
• Dental plan
• Healthcare Savings Account (HSA)
• 401k plan with generous match
• Employee Assistance Plan
• Additional benefit options such as short-term disability, accident, cancer indemnity and life insurance through AFLAC