Patient Service Representative - Woodbridge
Woodbridge
Overview:
Dental Associates of Northern Virginia looking for a Full-time Dental Receptionist for our office located in Woodbridge, VA. Would prefer the Team member we hire to have some hands on dental experience with the knowledge of filing claims and insurance.Bilingual (Spanish/English) is a plus. Must have a professional demeanor and exceptional customer service skills as this person will be the first line of contact for our patients. We offer a competitive salary, plus benefits!
Hours: Mon - Friday 8am - 5pm
Responsibilities:
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voice-mail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications:
- Experience working in a dental office
- Bilingual (Spanish/English) is a plus
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
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