Administrative Assistant

This role offers a contract to hire employment opportunity.

Responsibilities:

• Assist in securing housing for the homeless population in Grand Rapids
• Work with grants to secure funds for housing assistance
• Assist clients in preparing and completing necessary documentation for housing eligibility
• Calculate income and rent to ensure compliance with regulations
• Maintain accurate records of client interactions and transactions
• Handle inbound calls in a courteous manner, answering queries and providing assistance as needed
• Manage and update client records in the database
• Perform basic office functions and clerical duties as required
• Utilize MS Excel and other software for data entry and record keeping
• Ensure adherence to regulatory compliance in all operations. • Minimum of 1 year of experience in an administrative role within the non-profit sector
• Proficient in answering inbound calls and handling client relations in a courteous manner
• Experience in performing basic office skills and clerical duties
• Ability to maintain department files and records
• Skilled in the use of computer files and keyboard
• Capable of confirming appointments and completing paperwork in a timely manner
• Knowledgeable in compliance functions and regulatory compliance
• Proficient in database administration and management
• Experience in providing financial counseling
• Possess a friendly and outgoing personality
• Ability to prepare detailed documentation and ensure its appropriateness
• Proficient in MS Excel and data entry
• Excellent customer service skills
• Ability to maintain records and ensure organizational effectiveness
• Experience in managing office functions
• Proven ability to work in an environment that values non-discrimination and equal opportunity.