Digital Business Analyst

This role will be pivotal in improving customer experience, enabling pricing rate changes, and enhancing invoice visibility.

Business Analyst (Contract-to-Hire)

• M-Th IN OFFICE - Friday WFH

$57.50-60/hr W2

Overview:

We are seeking a versatile Business Analyst to join our team on a contract-to-hire basis. This role is critical for integrating our Point-of-Sale (POS) system with Salesforce to improve customer tracking and hierarchy. The manager is committed to long-term investments in this platform, making this position ideal for someone seeking stability and growth.

Scope of Work:

• Project Timeline: 2025-2026 (two-year integration project).
• Goal:
• Integrate the POS system with Salesforce to create a more comprehensive customer tracking system.
• Establish a customer hierarchy to prevent linking clients to incorrect contracts.

Responsibilities:

• Serve as a jack-of-all-trades capable of working across various tools and platforms.
• Communicate effectively with diverse audiences, from development teams to executive-level management.
• Create polished documentation tailored to the audience (e.g., technical details for developers, concise overviews for VPs).
• Collaborate in an Agile environment (Agile experience is a plus).
• Utilize tools like MS Teams, Word, PowerPoint, Visual Studio, Toad, GitHub, and Jira.
• Assist in using general development platform tools as needed.

Desired Skills and Qualifications:

• 5+ years of experience in Business Analysis, ideally in Industrial, Oil & Gas, or related industries.
• Exceptional communication skills.
• Strong documentation skills with attention to grammar and clarity.
• Proactive, self-starter mindset.
• Experience with GitHub, Jira, or similar tools (preferred).
• Familiarity with Agile methodologies is a plus.
• Certification is not required but is a bonus.