Support Specialist
Robert Half Carlsbad
Our leading client based in Carlsbad is seeking a dedicated Support Specialist. The ideal candidate will have a strong understanding of service delivery and proven experience in enhancing customer satisfaction.
Responsibilities:
- Provide technical support to clients and assist in resolving system and software problems.
- Collaborate with the IT team and developers to help improve the product.
- Develop and maintain technical documentation for troubleshooting and reference.
- Assist and train users to maximize use of systems and applications.
- Bachelor’s degree in Information Technology or related field.
- Proven work experience as a Support Specialist or similar role.
- Excellent tech-savvy skills along with knowledge of office automation products, databases, and remote control.
- Good understanding of computer and application systems.
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