View Jobs Description
Please see Special Instructions for more details.
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position.Applications must be submitted through the online application system to be considered.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency, training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Student Services Specialist
Working TitleGraduate Admissions Specialist
Competency LevelJourney
Home DepartmentGraduate School - 31000
Primary Purpose of Organizational Unit
The Graduate School is responsible for all administrative aspects of the university’s graduate programs. The chief officer is the Dean of the Graduate School. Primary functions of the Graduate School include monitoring and periodically reviewing all existing programs to ensure that their standards and performance are of the highest quality, identifying and developing new programs that are consistent with regional and national needs, providing logistical support necessary to facilitate the student’s graduate experience, supporting the research and creative activities of faculty and students through workshops, innovative programs, and funding opportunities, and promoting communication and cooperation among various academic units within UNCW and the university system.The graduate school admissions team provides comprehensive applicant services.
CollegeGraduate Continuing and Lifelong Ed - 310 College
College/School Information
University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Location of WorkplaceMain UNCW Campus
Brief Summary of Work for this PositionThe Graduate Admissions Team in the Graduate School provides comprehensive application and data management support.
Duties include:Comprehensive Application Management Support:
- Monitors the applications as they progress through the application workflow/cycle
- Foreign credential evaluation review to determine the equivalency of foreign degrees to the U.S. education system
- Verify the regional accreditation status of foreign institutions and programs; access the capability of foreign accreditation standards with regional accreditation requirements to the U.S.
- Convert foreign grades into the U.S. (GPA) Grade Point Average system, considering any variation in grading scales and adjust them to align with the university’s standards
- Updates and verifies student application data between admissions systems for accuracy; refers special issues to the Dean
- Communicates with a diverse population of prospective applicants about graduate programs, application requirements, status, missing documentation, and admissions decisions; this position might be the applicant’s first point of contact with UNCW
Data Management:
- Uses multiple systems and software to push/pull data
- Maintains software data tables in applicable systems; tests and troubleshoots software during system upgrades and updates and assists admissions area and campus users with technical issues
- Enters and verifies graduate application information and test scores
- Utilizes error reports to identify and update missing or incorrect data
- Scans and/or uploads supplemental application materials
- Data entry
Other Duties:
- Assists with documentation and makes recommendations for graduate process efficiencies, including practices, policies, and procedures
- Maintains confidentiality of protected information
- Assists with managing the social media presence for the Graduate School accounts
- Assists with other processes and procedures as assigned
Minimum Education and Experience Requirements
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred education, professional skills and experience- Bachelor’s degree and experience in higher education
- Knowledge in Ellucian Banner or other student information system
- Experience with an application management system
- Accuracy and attention to detail in a busy office environment
- Ability to interpret academic policies and procedures
- Possess excellent verbal and written skills
- Ability to address and resolve issues or questions
- Adaptable and flexible
- Willingness to learn and embrace new technologies and software
- Outstanding customer service skills
- Professional and amicable demeanor
None.
FTE- 0 (40 hours per week)
12 Months
Work DaysMonday - Friday
Work Hours8:00 AM - 5:00 PM
Type of PositionPermanent
Anticipated Ending Date if Time-Limited
Position Number8144
Job Posting Date09/12/2024
Posting Close Date09/22/2024
Number of OpeningsSingle Incumbent
Special Notes to Applicants
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position.Applications must be submitted through the online application system to be considered.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency, training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
EEO Statement
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
External Link to Postinghttps://jobs.uncw.edu/postings/33536
Applicant Documents
Required Documents- Resume
- Cover Letter
Optional Documents