Spa Retail Sales Associate / Customer Service

Overview:

Elements Massage-South Barrington @ the Arboretum

The Spa Receptionist / Front Desk Sales Associate is responsible for the reception area and overall seamless daily operations of the facility. Including, but is not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s massage, and charging for services performed.

• Provide top-level guest service for all including internal guest service.
• Be on time for your shift.
• Properly open or close the studio each day according to Standard Operating Procedures.
• Accurately book, change and cancel massage appointments.
• Acknowledge and greet everyone who enters and leaves.
• Actively promote services, enhancements, membership, and retail promotions and/or discounts available.
• Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships
• Utilize computers with skill and proficiency and only for business purposes.
• Handle guest/client questions and concerns professionally and courteously, ensuring top-level communication.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked, and well-organized studio including front of house and back of house areas.
• Maintain a positive attitude and contribute toward a healthy workplace.
• Regularly attend, participate in, and support training and staff meetings.
• Assist in all areas of operation as requested by management.

Responsibilities:

Compensation & Perks:

• Monthly Commission opportunities
• Free, discounted services & retail discounts
• Hourly pay - $15 -$17 based on experience / bonus opportunities
• Medical, dental, and vision plans
• Paid time off
• Employee referral bonuses

Qualifications:

• High school diploma or equivalent required; further education in hospitality or business is a plus.
• Previous spa experience in customer service, membership sales, retail sales or front desk roles is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage a busy front desk efficiently.
• Proficient in computer operations and basic software applications.
• A positive attitude with a strong commitment to customer satisfaction.
• Drivers License, reliable transportation
• Flexible schedule-must be available for all shifts, including weekends

All individuals hired by franchise owners’ studios are their employees, not those

of ETM. Elements Massage® + design are registered trademarks owned by ETM.